Further bad press for EA: After the official EA press release stated that "if you regrettably feel that we let you down, you can of course request a refund for your order", a customer did exactly that. To which an EA customer service representative basically answered that while you can *request* a refund, EA wasn't obliged to actually give you one. And if you just disputed the credit card charge to get your money back, your EA account would be banned, losing you access to all other EA games.
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